FAQs
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Shopping Information
1. Are all items locally-made?
Yes, all of our items are made locally in Egypt.
2. Do you have a physical store where I can try on items?
No, we operate exclusively online and do not have a physical store.
Payment Information
1. What payment methods do we accept?
We accept Credit/Debit Cards, E-Wallets, Installments and Cash on Delivery.
2. Is it safe to use my credit/debit card on your website?
Yes, your credit/debit card transactions on our site are fully secure. You can shop with confidence!
Order & Returns
1. Do you ship internationally?
No, we only ship all over Egypt.
2. How much is shipping and how long will it take?
Shipping fees are calculated based on the delivery location. The exact shipping cost will be displayed during the checkout process.
Delivery Timeframes:
- Cairo and Alexandria: 24 to 48 hours.
- Delta and Canal Cities: Within 72 hours.
- Upper Egypt and Hurghada: 4 to 5 days.
3. Can I return my purchased items and get a refund?
Please refer to the refund policy page.
4. Can I track my order?
To track your order, use the provided tracking number in the confirmation email on our website or through the designated courier service.