Refund policy

Thank you for shopping with us! We strive to ensure your satisfaction with every purchase. Please review our refund and exchange policy below:

1. Items on Sale:

   • Items purchased on sale are not eligible for refunds. Exchange is the only option available for sale items.

2. On-the-Spot Exchange:

   • We offer the convenience of trying on your purchase on the spot while the shipping courier is waiting.
   • Exchanges and refunds are only accepted on the spot during the delivery process.
   • Once the courier leaves, we regret that we won't be able to accept any further exchanges or refunds.

3. Delivery Fees:

   • Delivery fees must be paid in all situations.
   • Please note that delivery fees are non-refundable.

 

If you have any questions or concerns, feel free to contact our customer service team at info@myglamngo.com. We appreciate your understanding and cooperation.

Happy shopping!